Embassy application support

ESA supports diplomatic missions in implementing digitised processes, including visa applications, citizen registration and payment processing.

ESA is a versatile web-based platform designed for public and embassy staff use. A website integration supports citizens and visitors with visa applications, diaspora registration and consular card applications, while the backend refines key diplomatic processes by offering embassy employees a secure portal for processing applications and managing citizen relations.

Key Features

Security-first back office: Embassy staff get access to a robust web portal fortified with state-of-the-art security protocols.
Integrated frontend platform: ESA provides an open public interface for visa application, diaspora registration, emergency contact registration and consular card application.
Comprehensive application management: Embassy staff can process, track, and manage various consular documents, from visas to birth and death certificates.
Diaspora and citizen communication tool: Manage and facilitate seamless communication with diaspora and registered citizens.
Advanced reporting capabilities: Staff can access detailed statistics and reports on citizens, applicants and more, aiding data-driven decision-making.

Benefits

Efficiency and convenience: Citizens and visitors can apply for visas and other services online, saving time and reducing manual paperwork.
Enhanced accessibility: ESA seamlessly integrates into embassies’ websites, offering a streamlined and unified experience for users and staff.
Flexibility in application: ESA offers applications the ability to save visa applications midway and retrieve them later, minimising disruptions.
Improved diaspora engagement: Visitors can register for diaspora online, enabling better connectivity and communication.
Transparent application tracking: Users can monitor the status of their applications in real time, enhancing trust and transparency.